Privacy Policy for tivaraex.world

Your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights regarding that information under Australian law.

Information We Collect

We collect personal details to process orders, provide services, and enhance your experience with us.

• Contact information such as name, email, phone number, and delivery address provided during purchase.
• Details about your orders, preferences, and feedback to help us improve our floral offerings.
• Technical data such as IP address, browser type, and device information gathered through our website.
• Payment details processed securely via trusted third-party systems; we do not store payment card numbers.

How We Use Information

We use your data to complete orders and to better serve you as a flower shop customer.

• To confirm and deliver your flower orders safely and efficiently to your chosen address.
• To respond to your enquiries, requests, and feedback for ongoing support.
• To personalise communication about new products, seasonal flowers, or special floral offers.
• To ensure website security, analyse usage, and comply with legal obligations in Australia.

Legal Basis for Use

We use your information as permitted under Australian privacy laws and relevant regulations.

Processing is necessary for fulfilling your orders, responding to enquiries, and meeting legal or regulatory requirements. Consent is obtained where required.

Information Sharing

We restrict access and only share details when it is necessary to serve you better.

• With delivery providers, payment processors, or technology partners to fulfil your orders securely and efficiently.
• Where required by Australian law, such as government requests or as part of legal compliance.
• With your specific consent for any other sharing of details outside the core service process.

Data Security

We safeguard your information using physical, electronic, and organisational measures to prevent unauthorised access, alteration, or loss. Only staff who need to see your details to fulfil orders or support you can access this information.

Your Rights

You control your personal data and have the following rights.

• Request access and review any personal details we hold about you as permitted under Australian law.
• Correct incomplete or inaccurate information, or update your delivery preferences anytime.
• Request deletion or restriction, provided it does not interfere with order processing or legal requirements.
• Raise concerns with us or the relevant data protection authority in Australia if required.

Our Use of Cookies

Cookies make site browsing simpler and help us show you flowers and options suited to your interests. Some cookies are needed for site performance.

See cookie policy See cookie policy

Contact Us

You can contact our privacy team about your rights or how we use your data at any time.

Policy Changes

We occasionally update our privacy policy to reflect changes. The latest version applies each time you use our services.